How to Guides
How to
Set an account to Active or Inactive
A useful step by step guide on how to set a DME account Active or Inactive
31 March 2020
How to
Search for and select a DME or MRO
A useful guide showing how to search for and select a DME or MRO
18 October 2019
How to
Click to Accept the User Agreement and declare Financial Links
A useful step by step guide to accept the UA and declare Financial Links
11 April 2019
How to
Check the MedCo status of a medical expert
Use the Expert enquiry service to check the MedCo status of a medical expert
21 May 2019
How to
Verify a MedCo medical report
Use the Case verification function to check a medical report was sourced via MedCo
21 May 2019
How to
Manually upload case data and view closed cases
This step by step guide helps DMEs and MROs upload case data.
24 April 2018
How to
Manually close a case
A useful step by step guide on how to close a case for reasons other than case data upload
05 June 2019