How to Guides
How to
Set an account to Active or Inactive
A step by step guide on how to set a DME account Active or Inactive
31 March 2020
How to
Search for and select a DME or MRO
A step by step guide showing how to search for and select a DME or MRO
18 October 2019
How to
Click to Accept the User Agreement and declare Financial Links
A step by step guide showing how to accept the UA and declare Financial Links
11 April 2019
How to
Check the MedCo status of a medical expert
Use the Expert enquiry service to check the MedCo status of a medical expert
21 May 2019
How to
Verify a MedCo medical report
Use the Case verification function to check a medical report was sourced via MedCo
21 May 2019
How to
Manually upload case data and view closed cases
A step by step guide showing DMEs and MROs how to manually upload case data.
24 April 2018
How to
Manually close a case
A step by step guide showing DMEs and MROs how to close a case for reasons other than case data upload
05 June 2019