What should I do if I receive instructions on a closed case?

In the event that a case is manually closed without case data and a formal instruction/or a request to progress with an examination arrives after the 14-day window allowed to reopen the case, DMEs or MROs should not progress with the MedCo case and the Authorised User should conduct a second search. Authorised users must also make contemporaneous records of the reason why a second search was necessary as per the MedCo Rules v3 (updated 6 April 2022).