MedCo has today written to users to provide advance notification of updates to its User Agreements and MedCo Rules effective from 06 April 2025. These are summarised as follows:

 

User Agreements

All Users

  • Audit notification (AUT section 9, MRO section 8, DME section 9, IME section 8)

MedCo shall, where possible, provide reasonable notice of its intention to conduct an audit, which should be, unless otherwise agreed, no less than 10 days, except where MedCo undertakes a Short Notice Audit.

MROs and DMEs

  • Case Data Upload Obligations (MRO and DME section 3.2.1)

This section now makes clear that Case Data must be uploaded at the earliest possible opportunity.

DMEs and IMEs

  • Quality Assessment and Peer Review (DME and IME section 11)

Where a new expert receives a significant number of instructions in its first 6 months of registration, MedCo may choose to carry out a Quality Assessment without sight of any Case Data.

DMEs only

  • Termination (DME section 15)

Following termination, MedCo will calculate any outstanding fees due in accordance with the MedCo Charging Policy and will issue a final invoice which should be paid in accordance with Clause 8.

 

A tracked copy of each revised User Agreement can be found using the links below;

 

MedCo Rules

MROs and DMEs only

Rule 4 has been amended to reflect the changes being made to section 3.2.1 of the DME and MRO User Agreements. Namely, that case data should be uploaded at the earliest opportunity.

A new version of the MedCo Rules will also be published and become effective from 06 April 2025.  A tracked version of the new rules can be found using the link below:

 

The MedCo Board consider that the changes are reasonable and are in the interests of MedCo, its users, and the fair and efficient processing of RTA related personal injury claims. We are circulating the changes in advance of service of contractual notice so that you can familiarise yourself with them and begin to consider any necessary changes that your organisation will need to put in place as a result.

We do not invite comments on the amendments, but if you consider that any of the proposed changes are not reasonable and so should not be applied, you may reply to this communication to explain why by emailing [email protected]. Any such replies must be received before 21 February 2025.