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MedCo opt in survey for MROs and Medical Experts

Published: 18 September 2019

The Ministry of Justice (MoJ) recently published the Government’s response to its consultation on the future provision of medical reports. This will form part of a number of changes to support an increase to the small claims track limit  for road traffic accident related personal injury claims in April 2020. 

Read a full copy of the consultation response

Some important points to note are:-

  • The MedCo system will be extended to cover the provision of initial medical reports in relation to all RTA related personal injury claims under £5,000.
  • The provision of initial medical reports for non-soft tissue personal injury claims, whether or not accompanied by a soft tissue injury, are to be limited to General Practitioners (GPs) and Accident and Emergency (A&E) consultants only.
  • MoJ officials will develop, in conjunction with MedCo, new qualifying criteria (QC) on customer care, standard service level agreements (SLAs) and accessible information for claimants. These are to be applied to/used by medical reporting organisations (MROs) and direct medical experts (DMEs) providing services to unrepresented claimants through the MedCo process.
  • A new web service is being developed through which all RTA claims subject to the revised small claims limit of £5,000 will be processed. Unrepresented claimants will be able to obtain medical reports via this new service which will have a direct interface (API) with the MedCo portal. 
  • Legal representatives will continue to be able to obtain medical reports for their clients via the existing direct access procedure with the MedCo portal.


This short survey is intended to help MedCo and the Ministry of Justice determine an accurate level of interest by Medical Reporting Organisations and Medical Experts that wish to opt in to provide a medical report in unrepresented claims.  


Complete the Opt in survey for MROs and medical experts


To help you understand what is meant by opt in the following working assumption have been followed;


  • New Rules/Additional Qualifying Criteria will be written for MROs and DMEs wanting to opt in;
  • All medical report providers (MROs and DMEs) will be audited and/or assessed against the new Rules/Additional Qualifying Criteria;
  • GP and A&E medical report providers are expected to carry out reports for both soft tissue and non-soft tissue injury work;
  • In cases where any percentage of liability is admitted the third-party insurer will settle the fixed fee direct with the MRO/DME;
  • Formal instructions will be received direct from the new service being designed to enable unrepresented claimants to make a claim; and
  • The MoJ will set the offer of medical report providers from which the unrepresented claimant will have to make a selection, this is why it is important to gain an accurate understanding of the number of providers intending to ‘opt in’.

The survey is now closed

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